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Customer Experience Specialist

2 months ago

Richmond, British Columbia, Canada CB Canada Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Barista at our Starbucks location. As a Barista, you will be responsible for preparing and serving high-quality coffee and other beverages to our guests.

Key Responsibilities

  • Customer Service
    • Take guest orders and make recommendations
    • Serve guests and ensure satisfaction
    • Explain how menu items and beverages are prepared
  • Food and Beverage Preparation
    • Prepare food and beverages as needed
    • Present bills upon request and take payments
  • Team Collaboration
    • Liaise and communicate effectively with all operational departments
    • Ensure compliance with licensing laws, health and safety, and other statutory regulations

Requirements

  • 1 year experience handling cash and operating a cash register
  • 6 months experience in preparing/serving hot or cold beverages
  • SIR, Smart Serve, or IGB Certification
  • Exceptional interpersonal and communication skills
  • Ability to exceed internal and external customer expectations
  • Ability to stand for long periods of time
  • Ability to lift 35 pounds

What We Offer

  • Inclusive and collaborative working environment
  • Tools and technology to delight clients
  • Diverse industry leaders to learn from
  • Freedom to innovate and be creative
  • Opportunity to be your authentic self