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Senior Employee Housing Coordinator
3 months ago
Craft an Unforgettable Experience
Embrace the opportunity to work and thrive in a mountainous environment. Whether you are experiencing snow for the first time or have grown up on the slopes, being part of our organization allows you to explore (or re-explore) a love for the outdoors while forging lasting relationships with colleagues and guests from around the globe.
With over 40 resorts spanning three continents, you can choose to contribute for a season or establish a long-term career. From your first day, you will benefit from some of the highest compensation rates in the industry, complimentary Epic pass(es) along with free ski and snowboard lessons, a 40% discount on retail items, opportunities for growth through Epic Service - our premier training and development program, and wellness benefits designed to support your success.
Employment Benefits
- Ski/Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons
- Additional employee discounts on lodging, dining, equipment, and mountain transportation
- RSP Options (available after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Comprehensive training and professional development opportunities
- Referral Program
Full-time positions are eligible for the aforementioned benefits, plus:
- Health Insurance; including Medical, Dental, and Vision plans (for eligible seasonal employees after completing 500 hours of work)
- Complimentary ski passes for dependents
- Critical Illness and Accident insurance options
Position Overview
The Housing Coordinator collaborates with various stakeholders to create an Experience of a Lifetime for employee residents. This role focuses on establishing a safe, inclusive, vibrant, and affordable housing atmosphere that adheres to all regulatory standards. The individual will foster a welcoming culture, serve as a resource for residents throughout their stay, and ensure all necessary legal documentation is completed.
Key Responsibilities:
- Serve as the housing concierge for residents, ensuring exceptional guest service.
- Oversee the completion of resident license agreements, legal documents, and related move-in/move-out paperwork.
- Collaborate with the housing team to ensure all information is accurate and complete within the housing management system.
- Assist with daily operations, including data entry, file management, and mail distribution.
- Communicate effectively with cleaning and maintenance teams.
- Facilitate communication with residents, management, and external partners.
- Respond promptly and effectively to all inquiries and concerns, escalating issues as necessary.
- Foster a welcoming and supportive environment for employee residents.
- Enhance the experience for residents and housing staff while promoting the seasonal Employee Value Proposition.
- Support employee wellness initiatives within Employee Housing, ensuring alignment with company vision.
- Implement standardized best practices in support of the enterprise-wide housing strategy.
- Cultivate a safe, enjoyable, and diverse housing culture that provides employees with an unforgettable experience.
- Perform additional tasks as assigned.
Qualifications:
- High School Diploma
- Minimum of 1 year of experience in a guest service-related role
- Strong guest service and multitasking abilities
- Excellent communication and organizational skills
- Keen attention to detail
- Proficient in computer applications, particularly Word, Excel, and Teams
- Experience with room management software preferred
- Background in data management
- Familiarity with software system maintenance and training is an asset
- Strong written and verbal communication skills in English
- Ability to lift 11-25 lbs
