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  • Hotel Receptionist

    1 week ago

    Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

    We are seeking a skilled Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Register arriving guests and assign rooms in a timely and efficient...

Hotel Receptionist

1 month ago

Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring a smooth and organized experience for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Guest Services: Provide information on hotel facilities and services, including amenities and local attractions.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Special Needs: Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Language: Work Language: English.
  • Work Term: Permanent.
  • Hours: 35 hours per week.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.