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Customer Service Representative

2 months ago

Vaughan, Ontario, Canada Good2Great Solutions Full time

As a key member of our team at Good2Great Solutions, we are seeking a highly motivated and detail-oriented Junior Client Service Representative to join our growing organization. This exciting opportunity will allow you to leverage your exceptional communication skills and passion for delivering top-notch customer service to drive business growth and success.

Key Responsibilities:
  • Collaborate with our management team to stay up-to-date on new business initiatives, product offerings, and sales strategies
  • Build and maintain strong relationships with clients through proactive and responsive communication, ensuring their needs are met and exceeded
  • Develop and implement targeted solutions to meet the unique needs of our clients, resulting in increased customer satisfaction and loyalty
  • Handle sensitive customer information with discretion and confidentiality, adhering to our organization's compliance and privacy policies
  • Identify areas for improvement and provide actionable recommendations to our management team to enhance our customer service experience
  • Represent our organization with professionalism and integrity at all times, upholding our values and mission
Requirements:
  • 1-2 years of experience in a customer-facing role, preferably in a business-to-business (B2B) environment
  • Proven ability to work effectively in a team-oriented setting, following directions and contributing to a positive and productive team dynamic
  • Strong technical skills, with the ability to quickly learn new software programs and adapt to changing technology
  • Superior organizational, time management, and prioritization skills, with a focus on meeting deadlines and delivering high-quality results
  • Excellent communication and interpersonal skills, with a high level of emotional intelligence and empathy
  • Strong values alignment with our organization, including a commitment to transparency, honesty, and integrity

We offer comprehensive training and mentorship to support the growth and development of our team members, ensuring their success in their roles and beyond.