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Learning Delivery Manager
2 months ago
The Senior Manager of Learning and Development is responsible for overseeing the planning, execution, and continuous improvement of training programs for the Internal Audit organization.
Key Responsibilities- Develop an in-depth understanding of how Internal Audit contributes to achieving the objectives of the function and address those needs via leveraging existing solutions and the development and delivery of targeted learning solutions that are aligned to Internal Audit's strategic priorities.
- Manage a global team consisting of trainers, instructional designers, and support staff, ensuring the effective development, implementation, and execution of global training initiatives.
- Liaise with various Human Resources and Communications teams across Citi, developing a thorough understanding of IA strategic priorities which includes partnering with key business and HR stakeholders to consult on learning needs, conducting thorough needs analysis and developing the learning strategy, delivering/facilitating learning, working with external partners to deliver learning, managing end-to-end project management for learning and development initiatives, and measuring impact.
- Oversee the entire lifecycle of learning from design through to delivery and evaluation for a range of global programs including learning for all global team members, new joiners, and role-specific programs.
- Lead the instructional design and development process, providing guidance to the instructional design team in creating engaging, effective, and innovative training materials.
- Oversee the creation and maintenance of comprehensive training curricula, ensuring they are updated and aligned with current business processes, global standards, and regulatory requirements.
- Oversee the evaluation of team performance, including conducting assessments and providing feedback to ensure continuous improvement and alignment with organizational goals.
- Lead efforts to continuously innovate in training delivery by leveraging metrics, surveys, and feedback mechanisms to improve course content and effectiveness.
- In partnership with other Learning Advisors, provides management and consulting to the Internal Audit team partners and proactively identifies and prioritizes the L&D opportunities to support successful business outcomes.
- Manage capacity planning to ensure training resources are available to meet business demand and oversee team capacity.
- Work with subject matter experts to design high quality, needs-based learning programs that adhere to Citi Standards and policies.
- Stay current with the newest technologies for digital and adaptive/personalized learning and drive innovation and creativity within all learning programs.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- 10+ years of experience in learning & development, with a focus on managing large-scale training programs and teams.
- Strong understanding of risk and controls including the audit function is desirable.
- Proven experience with training program design, instructional development, and project management.
- Expertise in incorporating adult learning theory, practices, and methodologies into training material creation in a business setting.
- Demonstrated experience in coaching and providing guidance to team members, with a strong track record of managing performance evaluations.
- Ability to manage resources, including capacity planning and budgeting.
- Strong analytical skills, with the ability to use data to drive continuous improvements.
- Ability to manage multiple deliverables concurrently and operate with high standards within tight timeframes.
- This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic, and approachable style.
- Strong interpersonal skills for interfacing with all levels of internal audit and senior management and self-confidence to drive decisions across the various IA teams.
Bachelor's degree in Learning & Development, Communication, Management, or related field.
Human Resources
Citibank is an equal opportunity employer and welcomes applications from diverse candidates.
