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Global Service Desk IT Specialist
3 months ago
Clearwater Seafoods stands as a prominent entity in the seafood industry, recognized for its extensive operations that span across various locations worldwide. With a workforce exceeding 1,900 individuals, the company is committed to delivering high-quality, sustainably sourced seafood products to a diverse clientele, including wholesalers, retailers, and foodservice distributors.
The Information Systems and Services department at Clearwater is seeking an IT Analyst for the Global Service Desk. This role is integral to the company's operations and is based at the Corporate Office in Bedford, Nova Scotia. The position is permanent and full-time, reporting directly to the Manager of the Global Service Desk.
Position Overview:
The IT Analyst for the Global Service Desk will play a crucial role in supporting Clearwater's global operations. This position involves collaborating with the Global Service Desk team to align with IT strategies and initiatives while ensuring effective service desk support.
Key Responsibilities:
- Provide front-line IT assistance to various business units.
- Contribute to the development of IT policies and procedures for problem identification, documentation, assignment, and resolution.
- Evaluate Service Desk performance, identify areas for improvement, and implement solutions to enhance service quality.
- Oversee the management of incoming requests and incidents to ensure prompt and effective resolution.
- Support mobile devices and printing solutions.
- Participate in an on-call rotation for urgent support needs.
- Assist with email filtering and antivirus management.
- Manage the procurement process for IT equipment.
- Facilitate software deployments and backup operations.
- Provide support for global meetings using approved conferencing tools.
- Manage user provisioning and administration within Active Directory and Exchange.
Essential Competencies:
- Exceptional interpersonal, written, and verbal communication skills.
- Adept at researching networking challenges and solutions.
- Ability to convey technical concepts in an accessible manner.
- Highly motivated with a strong attention to detail.
- Demonstrated analytical and problem-solving skills.
- Capacity to prioritize tasks effectively in a fast-paced environment.
- Strong commitment to customer service.
- Experience in a collaborative, team-oriented setting.
Qualifications:
- Preferred educational background includes a college or technical diploma.
- A minimum of 3 years of relevant experience in IT support.
- Proficient technical knowledge of network and PC operating systems.
- Familiarity with current network hardware, protocols, and internet standards.
- Extensive experience in hardware troubleshooting.
- Competence with testing tools and methodologies.
- Understanding of data privacy regulations and practices.
Work Environment:
- Location: Bedford, Nova Scotia.
- Occasional travel to facilities may be necessary.
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