Hospital Services Coordinator

7 days ago


Toronto, Ontario, Canada Baycrest Full time
Job Summary

This department is responsible for ensuring a clean, safe, and comfortable environment for all Baycrest clients, families, and staff. The department operates in the following areas: Housekeeping, Linen/Laundry Services, Portering and Mail Services.

Key Responsibilities
  • Maintains responsibility for the day-to-day supervision of assigned Environmental Services staff, as well as participating in operational, financial, quality and risk management planning.
  • Facilitates the development of departmental objectives, goals, policies and procedures.
  • Manages and resolves complaints, risk issues and concerns from stakeholders.
  • Manages Human Resources related matters including recruitment, selection, and staff supervision.
  • Manages performance including coaching and counseling unionized staff.
  • Ensures a seamless system is in place for the safe delivery of patient care services to meet or exceed PIDAC standards.
  • Ensures assigned staff complies with hand hygiene, and infection control guidelines in all work activities.
  • Recognizes, responds to and reports patient/client safety events (i.e. sentinel events, incidents, near misses, good catches, client risks etc.) in accordance with established practice; ensures compliance and appropriate utilization of the Safety Event Reporting System ('SERS').
Qualifications
  • College diploma is an Asset.
  • Ontario Hospital Association's Environmental Services Leadership Certificate Level 1 and 2 courses or Executive Housekeeper diploma completed or in process.
  • Five (5) years previous experience in a culturally diverse unionized environment.
  • Previous experience in a large health care (hospital or long-term care) or hospitality (hotel) facility is preferred.
  • Demonstrates ability to facilitate a supportive, collaborative working relationship between Environmental Services staff and with customers.
  • Demonstrates ability to facilitate change and be flexible when required.
  • Ability to model effective conflict resolution and strong problem solving skills.
  • Excellent prioritization, organizational and leadership skills.
  • Knowledge of applicable Collective Agreements, including Scheduling and Shift Assignment.
  • Knowledge of relevant legislation and regulations.
Additional Benefits
  • Vacation Entitlement
  • Opportunity to enroll in Extended Health and Dental
  • Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
  • Access to 24/7 Employee Assistance Program


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