Senior Application Analyst

5 days ago


Mississauga, Ontario, Canada KUBRA Data Transfer Ltd Full time
About the Role

We are seeking a skilled Senior Application Analyst to join our team at KUBRA Data Transfer Ltd. As a key member of our technical team, you will play a critical role in ensuring the smooth operation of our enterprise software solutions.

Key Responsibilities
  • Provide technical support and troubleshooting for our clients with Premium support agreements.
  • Research and resolve issues related to application integration points, data integrity, connectivity failures, and application or system failures.
  • Contribute to continuous improvement efforts by refining business processes and technical components.
  • Communicate technical issues to non-technical stakeholders via email, telephone, and in-person.
  • Develop and maintain a strong understanding of enterprise software solutions, solution architecture, and troubleshooting techniques.
Requirements
  • 4+ years of experience in Customer Service, software/IT support, or as a skilled user of enterprise software.
  • Demonstrated experience with and aptitude for troubleshooting technical problems.
  • Understanding of servers, networks, enterprise software, and data integration between enterprise applications.
  • Experience with enterprise software in a support or advanced business user role.
  • Basic Linux command line skills.
  • Ability to create and edit HTML and embedded CSS, particularly for use in emails.
  • Experience with reporting from enterprise applications and data.
  • Familiarity with cloud/virtualized environments, relational databases, SQL queries, basic syntax, and Java code is preferred.
What We Offer
  • Award-winning culture that fosters growth, diversity, and inclusion for all.
  • Access to LinkedIn learning courses.
  • Flexible schedules.
  • Free unlimited access to our refreshment stations (fully stocked with tea, coffee, and other beverages).


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