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Front Desk Coordinator

2 months ago

Slave Lake, Canada Northern Star Hotel & Convention Center Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at the Northern Star Hotel & Convention Center. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our guests.

Key Responsibilities
  • Greeting and Directing Guests: Greet guests and direct them to the appropriate contact or service area.
  • Providing Information: Provide basic information to clients and the public, including answering questions and resolving issues.
  • Processing Information: Obtain and process information required to provide customer service, including taking messages and making reservations.
  • Switchboard Operations: Operate the switchboard or telephone system, including answering and directing calls.
  • Clerical Duties: Perform various clerical duties, such as filing, sorting, and distributing mail, as well as maintaining work records and logs.
  • Communication: Answer telephone calls and relay messages, as well as arrange teleconferences and provide directory assistance.
  • Administrative Support: Provide administrative support, including calculating billing charges and monitoring mobile radio or telephone.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a customer service or administrative role.
  • Language: Fluency in English.
  • Work Hours: 35 to 40 hours per week.