Customer Success Manager

6 days ago

Calgary, Alberta, Canada Customer Labs Full time

About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional customer service, and identifying opportunities for upselling and cross-selling our products and services.

Key Responsibilities

  • Develop and execute customized account plans to drive growth and retention of enterprise clients.
  • Conduct regular business reviews with clients to understand their needs and provide tailored solutions.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of customer solutions.
  • Identify and pursue new business opportunities within existing client relationships.
  • Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Stay up-to-date on industry trends and competitor activity to ensure Customer Labs remains competitive in the market.

Requirements

  • 2+ years of experience in a customer-facing role, preferably in a business development or account management capacity.
  • Proven track record of driving growth and retention in a fast-paced, dynamic environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities and develop effective solutions.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and customer satisfaction.

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company, with a strong focus on innovation and customer satisfaction.
  • Collaborative and supportive work environment, with a strong emphasis on teamwork and professional development.
  • Flexible work arrangements, with the option to work remotely or in our office.

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Customer Labs Full time

    About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Customer Labs Full time

    About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...

  • Client Success Specialist

    4 weeks ago

    Calgary, Alberta, Canada Customer Labs Full time

    Join Our Team as a Client Success SpecialistAt Customer Labs, we are a fast-growing SaaS organization looking for a dedicated Client Success Specialist to enhance our customer relationships.If you are enthusiastic about fostering customer loyalty, adept at managing key accounts, and excel in a team-oriented atmosphere, this position is tailored for you.Key...

  • Client Success Specialist

    4 weeks ago

    Calgary, Alberta, Canada Customer Labs Full time

    Client Success Specialist at Customer LabsCustomer Labs is a software-as-a-service (SaaS) organization dedicated to enhancing customer experiences through real-time and self-service solutions. We are seeking a Client Success Specialist to foster growth and satisfaction among our enterprise clientele.Role Overview:Oversee 8 to 12 enterprise accounts to ensure...

  • Customer Success Manager

    5 days ago

    Calgary, Alberta, Canada Enverus Full time

    Customer Success Manager Enverus, the leading energy SaaS company, is seeking a highly skilled Customer Success Manager to champion customer success and drive business growth. As a key member of our team, you will be responsible for ensuring our customers get the most value from our software and solutions. The ideal candidate will be a strategic thinker with...

  • Customer Success Manager

    2 weeks ago

    Calgary, Alberta, Canada Enverus Full time

    Customer Success ManagerWhy YOU want this positionEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Enverus Full time

    About the RoleEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.Key...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Enverus Full time

    About the RoleEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.Key...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Enverus Full time

    About the RoleEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.Key...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Enverus Full time

    About the RoleEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.Key...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Enverus Full time

    About the RoleEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.Key...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada ReserveX Full time

    Customer Success Manager (Travel Tech)Location: Calgary, CanadaHi, Bonjour, OlaWelcome and thank you for your interest in this exciting opportunity to join ReserveX, a travel tech startup on a mission to enable amazing travel experiences through innovative technology. We are a small, growing, and mighty team, and we have already made significant strides in...

  • Customer Success Manager

    7 days ago

    Calgary, Alberta, Canada ReserveX Full time

    Customer Success Manager (Travel Tech)Location: Calgary, CanadaHi, Bonjour, OlaWelcome and thank you for your interest in this exciting opportunity to join ReserveX, a travel tech startup on a mission to enable amazing travel experiences through innovative technology. We are a small, growing, and mighty team, and we have already made significant strides in...

  • Customer Success Manager

    7 days ago

    Calgary, Alberta, Canada ReserveX Full time

    Customer Success Manager (Travel Tech)Location: Calgary, CanadaHi, Bonjour, OlaWelcome and thank you for your interest in this exciting opportunity to join ReserveX, a travel tech startup on a mission to enable amazing travel experiences through innovative technology. We are a small, growing, and mighty team, and we have already made significant strides in...

  • Customer Success Manager

    5 days ago

    Calgary, Alberta, Canada Iron Mountain Full time

    About Iron MountainAt Iron Mountain, we understand the importance of preserving and protecting valuable assets. As a leading provider of records and information management, digital transformation services, and data centers, we partner with our customers to safeguard their most valuable resources.Job SummaryWe are seeking a highly skilled Customer Success...

  • Customer Success Manager

    7 days ago

    Calgary, Alberta, Canada Iron Mountain Full time

    About Iron MountainAt Iron Mountain, we understand the importance of preserving and protecting valuable assets. As a leading provider of records and information management, digital transformation services, and data centers, we partner with our customers to safeguard their most valuable resources.Job SummaryWe are seeking a highly skilled Customer Success...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada ReserveX Full time

    Customer Success Manager (Travel Tech)Location: Calgary, CanadaHi, Bonjour, OlaWelcome and thank you for your interest in joining our team at ReserveX, a travel tech startup on a mission to enable amazing travel experiences through innovative technology. We are a small, growing, and mighty team that has already made significant strides in building...

  • Customer Success Manager

    7 days ago

    Calgary, Alberta, Canada ReserveX Full time

    Customer Success Manager (Travel Tech)Location: Calgary, CanadaHi, Bonjour, OlaWelcome and thank you for your interest in joining our team at ReserveX, a travel tech startup on a mission to enable amazing travel experiences through innovative technology. We are a small, growing, and mighty team that has already made significant strides in building...

  • Customer Success Manager

    7 days ago

    Calgary, Alberta, Canada ReserveX Full time

    Customer Success Manager (Travel Tech)Location: Calgary, CanadaHi, Bonjour, OlaWelcome and thank you for your interest in joining our team at ReserveX, a travel tech startup on a mission to enable amazing travel experiences through innovative technology. We are a small, growing, and mighty team that has already made significant strides in building...

  • Customer Success Account Manager

    5 days ago

    Calgary, Alberta, Canada Microsoft Canada Full time

    Customer Success Account Manager Join Microsoft's Customer Success Unit (CSU) and help our customers achieve their business outcomes faster with technology that does more. About the Role As a Customer Success Account Manager (CSAM), you will be the primary delivery lead and partner for our more strategic customers, empowering them to achieve more by...