Customer Success Manager

6 days ago

Calgary, Alberta, Canada Enverus Full time

About the Role

Enverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.

Key Responsibilities

  • Build strong, trusted relationships with strategic customers, sales, and the organization.
  • Develop a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services.
  • Proactively offer tailored advice and bring unique industry insights to the customer and sales, driving value propositions.
  • Provide feedback to customers to streamline service and product delivery.
  • Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services.
  • Develop strong relationships within leadership to ensure clear communication of customer required value of all services and products Enverus provides.
  • Responsible for day-to-day management and execution of Customer Success programs, including objectives and goals required to achieve metric improvements.
  • Establish synergistic relationships with representatives to promote partnership in evaluating and presenting product/service portfolio expansion with customers.

Requirements

  • Proven results in delivering/exceeding goals on time, with an attention to detail.
  • Experience selling in the Trading and Risk market or at a SAAS company.
  • Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
  • Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results.
  • Relationship Management: Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base.
  • Demonstrated a strong humility trait to establish customer's issues and perspective more important than self or that of Enverus.
  • Demonstrated values that align with helping others to improve performance through hands-on assistance, teaching, and leadership.
  • Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture.

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