Customer Success Account Manager

5 days ago

Calgary, Alberta, Canada Microsoft Canada Full time
Customer Success Account Manager

Join Microsoft's Customer Success Unit (CSU) and help our customers achieve their business outcomes faster with technology that does more.

About the Role

As a Customer Success Account Manager (CSAM), you will be the primary delivery lead and partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms.

  • Build and coach others on customer, partner, and internal stakeholder engagement strategy and models.
  • Develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
  • Identify, navigate, communicate, and influence key customer technical, business, and executive-level stakeholders (including partners).
  • Guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
Responsibilities
  • Customer Relationship Management:
    • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
    • Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
    • Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
  • Technical Relevance:
    • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.
    • Leverages broad foundational industry and technical expertise to enable customer success.
  • Customer Success Leadership:
    • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
    • Promotes the organizational and customer success strategy with customers.
    • Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy.
Qualifications
  • Required/Minimum Qualifications:
    • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
    • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
    • OR equivalent experience.
  • Additional or Preferred Qualifications:
    • Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
    • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience.
    • OR equivalent experience.
Compensation

The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.

Microsoft will consider all qualified applicants for this role.

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Customer Labs Full time

    About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Customer Labs Full time

    About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Customer Labs Full time

    About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...

  • Customer Success Manager

    6 days ago

    Calgary, Alberta, Canada Customer Labs Full time

    About the Role We are seeking a highly skilled Customer Success Manager to join our team at Customer Labs. As a key member of our business development team, you will be responsible for driving growth and ensuring the success of our enterprise clients. Your primary focus will be on managing a portfolio of 8-12 strategic accounts, providing exceptional...

  • Client Success Specialist

    4 weeks ago

    Calgary, Alberta, Canada Customer Labs Full time

    Join Our Team as a Client Success SpecialistAt Customer Labs, we are a fast-growing SaaS organization looking for a dedicated Client Success Specialist to enhance our customer relationships.If you are enthusiastic about fostering customer loyalty, adept at managing key accounts, and excel in a team-oriented atmosphere, this position is tailored for you.Key...

  • Customer Success Account Manager

    2 weeks ago

    Calgary, Alberta, Canada Microsoft Full time

    Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.With over 17,000 employees worldwide, the mission of the...

  • Customer Success Account Manager

    5 days ago

    Calgary, Alberta, Canada Microsoft Full time

    Customer Success Account Manager (CSAM) Join Microsoft's Customer Success Unit (CSU) and help our customers achieve their business outcomes faster with technology that does more. As a Customer Success Account Manager (CSAM), you will be the primary delivery lead and partner for our more strategic customers, empowering them to accelerate their value...

  • Client Success Specialist

    4 weeks ago

    Calgary, Alberta, Canada Customer Labs Full time

    Client Success Specialist at Customer LabsCustomer Labs is a software-as-a-service (SaaS) organization dedicated to enhancing customer experiences through real-time and self-service solutions. We are seeking a Client Success Specialist to foster growth and satisfaction among our enterprise clientele.Role Overview:Oversee 8 to 12 enterprise accounts to ensure...

  • Customer Success Account Manager

    4 days ago

    Calgary, Alberta, Canada Microsoft Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success Unit (CSU), you will play a critical role in empowering our customers to achieve their business outcomes through differentiated customer experiences that leverage Microsoft's products, services,...

  • Customer Success Account Manager

    4 days ago

    Calgary, Alberta, Canada Microsoft Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success Unit (CSU), you will play a critical role in empowering our customers to achieve their business outcomes through differentiated customer experiences that leverage Microsoft's products, services,...

  • Customer Success Account Manager

    5 days ago

    Calgary, Alberta, Canada Microsoft Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Account Manager to join our team at Microsoft. As a key member of our Customer Success Unit (CSU), you will play a critical role in empowering our customers to achieve their business outcomes through differentiated customer experiences that leverage Microsoft's products, services,...

  • Customer Success Account Manager

    6 days ago

    Calgary, Alberta, Canada Microsoft Canada Full time

    Job DescriptionJob Title: Customer Success Account ManagerJob Summary:We are seeking a highly skilled and experienced Customer Success Account Manager to join our team at Microsoft Canada. As a key member of our Customer Success Unit, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic...

  • Customer Success Account Manager

    6 days ago

    Calgary, Alberta, Canada Microsoft Canada Full time

    Job DescriptionJob Title: Customer Success Account ManagerJob Summary:We are seeking a highly skilled and experienced Customer Success Account Manager to join our team at Microsoft Canada. As a key member of our Customer Success Unit, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic...

  • Customer Success Account Manager

    6 days ago

    Calgary, Alberta, Canada Microsoft Canada Full time

    Job DescriptionJob Title: Customer Success Account ManagerJob Summary:We are seeking a highly skilled and experienced Customer Success Account Manager to join our team at Microsoft Canada. As a key member of our Customer Success Unit, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic...

  • Customer Success Manager

    2 weeks ago

    Calgary, Alberta, Canada Enverus Full time

    Customer Success ManagerWhy YOU want this positionEnverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity...

  • Customer Success and Growth Manager

    6 days ago

    Calgary, Alberta, Canada Digital Shift Full time

    About the RoleWe are seeking a highly skilled and experienced Digital Marketing Account Manager to join our team at Digital Shift. As a key member of our team, you will be responsible for overseeing a portfolio of assigned clients, providing strategic guidance, and ensuring exceptional customer experience.Key ResponsibilitiesClient Strategy and Management:...

  • Customer Success and Growth Manager

    7 days ago

    Calgary, Alberta, Canada Digital Shift Full time

    About the RoleWe are seeking a highly skilled and experienced Digital Marketing Account Manager to join our team at Digital Shift. As a key member of our team, you will be responsible for overseeing a portfolio of assigned clients, providing strategic guidance, and ensuring exceptional customer experience.Key ResponsibilitiesClient Strategy and Management:...

  • Customer Success Specialist

    4 weeks ago

    Calgary, Alberta, Canada Forge Performance Group Full time

    Position OverviewForge Performance Group is a leading provider of Recruitment & Talent Management solutions. As a vital member of our team, the Client Success Manager will report directly to the Manager of Client Success and play an essential role in achieving client objectives, enhancing client retention, and streamlining the renewal and account management...

  • Customer Success Strategist

    4 weeks ago

    Calgary, Alberta, Canada Forge Performance Group Full time

    Position OverviewForge Performance Group is a premier Recruitment & Talent Management solutions provider. As a vital member of our team, the Client Success Manager is instrumental in achieving client objectives, enhancing client retention, and streamlining our renewal and account management processes.Key ResponsibilitiesTake charge of customer retention for...

  • Customer Success Manager Retention

    1 week ago

    Calgary, Alberta, Canada Userful Corporation Full time

    Customer Success Manager [Retention] Userful is a leading provider of software-defined AV over IP for advanced operations of mission-critical environments and core workflows, serving IT organizations worldwide. Our unified software platform provides services and management through a complete suite of enterprise AV applications for comprehensive...