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Customer Success Manager

2 months ago

Calgary, Alberta, Canada Enverus Full time

About the Role

Enverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. As a Customer Success Manager, you will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.

Key Responsibilities

  • Build strong, trusted relationships with strategic customers, sales, and the organization.
  • Develop a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services.
  • Proactively offer tailored advice and bring unique industry insights to the customer and/or sales driving value propositions.
  • Provide feedback to customers to streamline service and product delivery.
  • Engage in ongoing, two-way dialogue with customers regarding ways to improve engagement and use of our product and services.
  • Develop strong relationships within leadership to ensure clear communication of customer required value of all the services and products Enverus is providing.
  • Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements.

Requirements

  • Proven results on delivering/exceeding goals on time, with an attention to detail.
  • Experience selling in the Trading and Risk market a plus, but can be offset by other experience at a SaaS company.
  • Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization.
  • Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results.
  • Relationship Management: Proven aptitude to build strong relationships and bonds with management, director, and executive-level client base.
  • Demonstrated a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus.
  • Demonstrated values that align with helping others to improve performance through hands-on assistance, teaching, and leadership.
  • Utilized highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture.