Airport Operations Supervisor
23 hours ago
Job Summary:
We are seeking a highly skilled Airport Operations Supervisor to join our team at Menzies Aviation. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our airport services.
Main Responsibilities:
- Coordinate and allocate staff and resources to meet service standards for our customers.
- Ensure subordinates comply with working hours and duties as per published daily plan.
- Ensure passenger service is delivered safely, on time, and consistently in line with service level standards.
- Promptly handle customer service complaints with a focus on positive resolution.
- Responsible for staff scheduling, leadership development, and employee accountability.
- Complete all check-in procedures, including reservations, ticketing, seat assignments, and airport announcements.
- Ensure assistance for customers with special needs and unaccompanied minors.
- Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure accuracy of all weight and balance requirements.
- Operate jet ways, ensuring comfort working at heights over 15 feet and responsible for opening/closing aircraft doors.
- Move/lift customer luggage with an average weight of 50 pounds, sometimes exceeding 70 pounds.
- Ensure safe and secure operations in accordance with health, safety, security, and government statutory requirements.
- Promote a professional image at all times, adhering to Company Uniform Standards.
- Other duties as assigned by direct or indirect superiors.
Qualifications and Experience:
- Minimum 18 years old and legally able to work in Canada.
- High school diploma, GED, or equivalent work experience.
- Ability to speak, read, and write in English.
- Thorough knowledge of passenger service operations, aviation security, safety practices, legislation, and customer supplier relationships.
- Demonstrate ability to lead, coach, and develop staff.
- Ability to influence, motivate, negotiate, and communicate effectively at all levels.
- Computer literate with knowledge of Microsoft Word and Excel.
- Available and flexible to work variable shifts, including weekends and holidays.
- Valid driver's license with good driving record.
- Ability to hold and maintain all required airport security clearance.
- Reliability, our customers and your fellow employees rely on you.
- Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods.
- Ability to manage in an efficient manner the human and material resources within the department.
- Organizes and has a logical, rational, effective, and focused method of work.
- Detailed knowledge of customer airlines DCS and manual check-in procedures.
- Detailed knowledge of Customer Care Program.
- Detailed knowledge of IATA Dangerous Goods procedures.
- Comply with MA uniform and appearance policy.
- Comply with internal reporting procedure, when irregularities occur and report all to Line Manager.
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