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Airport Operations Communication Centre Specialist
2 months ago
Airport Operations Communication Centre Role
A.S.P. Incorporated is seeking a highly skilled and experienced Airport Operations Communication Centre Agent to join our team at Billy Bishop Toronto City Airport. As a key member of our operations team, you will play a pivotal role in ensuring seamless communication and coordination within the airport.
Key Responsibilities:
- Monitor and operate access control, CCTV, and other intrusion systems to maintain a secure environment.
- Respond to routine and emergency calls for service and various alarms, gathering critical information to initiate appropriate responses.
- Control PSL doors using automated access control systems and determine requirements for emergency assistance.
- Monitor status, provide situational updates, and keep track of on-duty units and resources using various telecommunications devices and systems.
- Acquire necessary information to analyze and anticipate escalating or deescalating situations, providing support to resolve problems, issues, and complaints.
- Provide information to employees and the public about the airport, sign out visitor passes, and record all information in Ports Toronto's Records Management System.
- Liaise closely with supervisors and airport management, answering multiple phone lines and radios, including the Airport Emergency line.
- Perform other related duties or assignments as directed.
Requirements:
- Minimum High School diploma or Grade 12 education.
- Minimum of two (2) years of security-related experience.
- Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset.
- Eligible to work in Canada.
- Ability to obtain a Restricted Access Identification Card (RAIC) and maintain it as a mandatory requirement.
- General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems.
- Restricted Radio Operators Certificate – Marine.
- Knowledge of the airport physical site and systems and who is responsible for each.
- Knowledge of various stakeholders, tenants, and service providers.
- Comprehensive understanding of all applicable plans, maps, and SOPs.
- Minimum of 300 hours training in the AOCC.
- Comprehensive knowledge of common security policies and various related Acts, Codes, and legislation.
- Must possess a valid security license, Driver's License (G or higher) with a clean driving abstract, Standard First Aid & CPR certification, and willing to provide Criminal Record check upon request.
- Excellent written & verbal communication, and active listening skills.
- Strong multi-tasking skills and the ability to work under pressure.
- Able to work on nights, weekends, weekdays, and holidays.
Why A.S.P. Incorporated?
- We care about our team and their personal and professional success.
- Diverse and engaging work environment.
- People-first mentality.
- Competitive remuneration and benefits package.
- Be part of an organization that specializes and excels in aviation security.
