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Level 1 IT Support Specialist

3 months ago

Belleville, Ontario, Canada OT Group Full time

OT Group is seeking a Level 1 IT Support Technician to contribute to our growing Technical Team. In this role, you will directly support our customers by assisting them with troubleshooting hardware and software issues while gaining valuable experience in diverse IT challenges.

What You'll Be Doing:

  • Provide exceptional customer service by addressing technical inquiries via phone, email, or in-person interactions.
  • Promptly respond to service requests and resolve issues effectively, ensuring customer satisfaction.
  • Utilize your technical expertise to diagnose and repair hardware and software problems, adhering to established procedures.
  • Maintain accurate records of all support interactions within our helpdesk system.
  • Assist with the setup and configuration of computer systems, software applications, and other IT equipment.
  • Collaborate with the Customer Success Team to handle complex technical issues and deliver outstanding customer service.
  • Contribute to a stable and secure IT environment by performing routine maintenance tasks such as updates and backups.
  • Stay abreast of emerging technologies and industry best practices to enhance your skills and knowledge.

Who We're Looking For:

  • Proficiency in operating systems such as Windows is essential, along with a fundamental understanding of networking concepts.
  • Familiarity with macOS and Linux operating systems is an asset.
  • A collaborative team player who effectively communicates with colleagues and seeks guidance from senior technicians when needed.
  • An educational background in IT, ideally with a College Diploma or University Degree.
  • Excellent written and verbal communication skills.
  • A problem-solver with a willingness to learn and grow within the IT field.