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Technical Support Specialist
2 months ago
We are seeking a skilled Technical Support Specialist to join our team at ED Tech Network Solutions Ltd. The ideal candidate will have a strong background in computer systems and excellent communication skills.
Key Responsibilities- Provide technical assistance to users experiencing difficulties with computer systems
- Research and implement solutions to technical issues using user guides, technical manuals, and other documents
- Offer advice and training to users to resolve identified difficulties
- Collect and maintain a log of problems and solutions for use by other technical support analysts
- Participate in the redesign of applications and software
- Supervise other technical support workers in the group
- Provide business systems, network, and Internet support to users
- 1 year to less than 2 years of experience in a similar role
- Permanent employment
- English as the primary language of work
- 40 hours per week