Senior People Operations Specialist

5 days ago

Toronto, Ontario, Canada Sun Life Full time

Job Summary:

The Senior People Operations Specialist will be responsible for providing first-level escalation for complex inquiries and functional operational and transactional processing support for various HR functions. This role requires knowledge of HR policy administration, HR information systems, and bidirectional system integrations.

Key Responsibilities:

  • Process and monitor intake volumes, ensuring all cases and transactions are properly assigned and responded to in an efficient and effective manner.
  • Provide excellent customer service experience for internal and external customers, with a resolution-based mindset.
  • Execute Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations transactions in Workday and ADP GlobalView.
  • Ensure in-depth understanding and familiarity with regional and business unit specific nuances of service delivery.
  • Coach employees and managers on self-service transactions and HR Operations portal navigation.
  • Educate employees and managers on HR policies and procedures.
  • Escalate complex inquiries and transactions to appropriate tiers/teams.
  • Provide functional support for escalated inquiries.

Requirements:

  • Excellent customer service skills.
  • Great communication skills (written and verbal).
  • HR experience.
  • Attention to detail.
  • Business acumen.
  • Problem-solving/conflict resolution.
  • Analytical thinking.
  • Excellent relationship/stakeholder management.
  • Operational excellence mindset.
  • Multi-tasking & time management.

Assets:

  • HR Shared Services experience.
  • Experience in a service/call centre or production environment.
  • Experience with Payroll Administration.
  • Experience and/or post-secondary education with a focus on Human Resources.
  • Working knowledge of Workday and ADP GlobalView.

About Sun Life:

Sun Life is a company that values diversity and inclusion. We welcome applications from qualified individuals from all backgrounds.

Flexible Work Options:

Sun Life offers flexible work options to support our employees' work-life balance.

  • Senior People Operations Specialist

    3 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Job Summary:The Senior People Operations Specialist is a critical role within Sun Life, responsible for providing exceptional support to employees and managers across various regions. This position requires a high level of expertise in HR policy administration, HR information systems, and bidirectional system integrations.Key Responsibilities:Process and...

  • Senior People Operations Specialist

    3 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Job Summary:The Senior People Operations Specialist is a critical role within Sun Life, responsible for providing exceptional support to employees and managers across various regions. This position requires a high level of expertise in HR policy administration, HR information systems, and bidirectional system integrations.Key Responsibilities:Process and...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    About the RolePagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will be responsible for designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key ResponsibilitiesCollaborate with stakeholders...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    About the RolePagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will be responsible for designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key ResponsibilitiesCollaborate with stakeholders...

  • Payroll Operations Specialist

    4 weeks ago

    Toronto, Ontario, Canada Knit People Full time

    About Knit People Knit People is a cutting-edge online platform providing payroll, HR, and health benefits solutions designed to support small to medium businesses and entrepreneurs. We streamline administrative tasks, empowering our clients to focus on their core work. The Role: Payroll Operations Specialist As a Payroll Operations Specialist at Knit...

  • Senior Trust Fund Financial Specialist

    1 month ago

    Toronto, Ontario, Canada People Corporation Full time

    Position Overview: We are looking for a highly skilled Senior Trust Fund Financial Specialist to enhance our BPA team. This role is pivotal in overseeing the financial operations of trust funds for key clients. Key Responsibilities: Manage and scrutinize general ledger accounts Perform bank reconciliations Ensure accuracy in all balance sheet and income...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven InsightsPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will design and deliver people analytics that enhance our reporting capabilities through self-service and automation.Key Responsibilities:Collaborate with stakeholders...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven InsightsPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will design and deliver people analytics that enhance our reporting capabilities through self-service and automation.Key Responsibilities:Collaborate with stakeholders...

  • Senior People Analytics Specialist

    5 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    About the RoleWe are seeking a highly skilled Senior People Analytics & Workday Specialist to join our team at PagerDuty. As a key member of our People Analytics team, you will play a critical role in designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key ResponsibilitiesCollaborate with...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    About the RoleWe are seeking a highly skilled Senior People Analytics & Workday Specialist to join our team at PagerDuty. As a key member of our People Analytics team, you will play a critical role in designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key ResponsibilitiesCollaborate with...

  • Senior People Analytics Specialist

    21 hours ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven Decision MakingPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will play a critical role in designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key...

  • Senior People Analytics Specialist

    24 hours ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven Decision MakingPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will play a critical role in designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key...

  • Senior People Analytics Specialist

    21 hours ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    About the RoleWe are seeking a highly skilled Senior People Analytics & Workday Specialist to join our team at PagerDuty. As a key member of our People Analytics team, you will be responsible for designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key ResponsibilitiesCollaborate with...

  • Senior People Analytics Specialist

    24 hours ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    About the RoleWe are seeking a highly skilled Senior People Analytics & Workday Specialist to join our team at PagerDuty. As a key member of our People Analytics team, you will be responsible for designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key ResponsibilitiesCollaborate with...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven Decision MakingPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will play a critical role in designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key...

  • Senior People Analytics Specialist

    6 days ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven Decision MakingPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will play a critical role in designing and delivering people analytics that enhance our reporting capabilities through self-service and automation.Key...

  • Senior People Analytics Specialist

    19 hours ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven InsightsPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will design and deliver people analytics that enhance our reporting capabilities through self-service and automation.Key Responsibilities:Collaborate with stakeholders...

  • Senior People Analytics Specialist

    22 hours ago

    Toronto, Ontario, Canada PagerDuty Full time $113,000 - $158,000

    Unlock the Power of Data-Driven InsightsPagerDuty is seeking a highly skilled Senior People Analytics & Workday Specialist to join our team. As a key member of our People Analytics team, you will design and deliver people analytics that enhance our reporting capabilities through self-service and automation.Key Responsibilities:Collaborate with stakeholders...

  • Building Operations Specialist

    1 week ago

    Toronto, Ontario, Canada ONxpress Operations Inc. Full time

    Building Operations Specialist We are seeking a skilled Building Operations Specialist to join our team at ONxpress Operations Inc. The ideal candidate will have a strong background in building operations and maintenance, with a focus on ensuring the smooth operation of our facilities. Responsibilities: * Oversee the daily operations of our buildings,...

  • Building Operations Specialist

    1 week ago

    Toronto, Ontario, Canada ONxpress Operations Inc. Full time

    Building Operations Specialist We are seeking a skilled Building Operations Specialist to join our team at ONxpress Operations Inc. The ideal candidate will have a strong background in building operations and maintenance, with a focus on ensuring the smooth operation of our facilities. Responsibilities: * Oversee the daily operations of our buildings,...