Payroll Operations Specialist
2 months ago
About Knit People
Knit People is a cutting-edge online platform providing payroll, HR, and health benefits solutions designed to support small to medium businesses and entrepreneurs. We streamline administrative tasks, empowering our clients to focus on their core work.
The Role: Payroll Operations Specialist
As a Payroll Operations Specialist at Knit People, you'll collaborate closely with our Operations, Sales, and Product teams to enhance our processes and ensure exceptional service for all clients. You'll play a vital role in delivering a seamless payroll experience while contributing to the growth and success of our company.
Responsibilities:
- Provide comprehensive support and troubleshooting to our valued clients, addressing their payroll inquiries and concerns promptly and effectively.
- Manage the onboarding process for new clients, ensuring a smooth transition into our platform and guiding them through essential setup procedures.
- Collaborate across departments to organize projects, prioritize tasks, and meet critical deadlines, contributing to the overall efficiency of our operations.
- Become a subject matter expert on our platform, possessing in-depth knowledge to train and support colleagues, fostering a culture of shared expertise.
- Take full responsibility for the payroll and audit functions of multiple clients, ensuring accuracy, compliance, and adherence to industry best practices.
- Schedule and execute assigned client payrolls diligently, adhering to standard operating procedures and maintaining meticulous records.
- Maintain accurate and complete client profile notes, processing instructions, and other relevant documentation for each client.
- Utilize all internal tools and defined processes to optimize productivity, deliver exceptional service, and recommend best practices to clients.
- Initiate pre-production and post-production calls with clients, ensuring clear communication and addressing any concerns or questions they may have.
- Conduct quarterly and year-end audits, including thorough file reviews, to ensure accuracy and compliance with regulatory requirements.
- Provide clients with critical and accurate statutory information related to payroll, such as tax filing procedures, leveraging available resources and knowledge bases to provide comprehensive support.
- Contribute to the continuous improvement of our client experience by identifying areas for enhancement and proposing innovative solutions.
- Collaborate with cross-functional teams to refine organization-wide processes, driving efficiency and scalability within Knit People.
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