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Guest Experience Ambassador

2 months ago

Dorval, Quebec, Canada McDonald's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Representative. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.

Key Responsibilities
  • Connect with guests throughout the restaurant to provide a personalized and memorable dining experience
  • Work collaboratively with the maintenance and dining room crew to ensure the restaurant remains clean, well-maintained, and equipped to meet guests' needs
  • Develop a deep understanding of McDonald's history, menu, and community involvement to provide expert knowledge to guests
  • Provide exceptional service to guests, including assisting with directions, inquiring about their visit and food quality, and stepping in during guest recovery situations
What We Offer
  • A safe, respectful, and inclusive workplace
  • Flexible hours/shifts to suit your needs
  • Access to world-class training and skills development opportunities
  • A total rewards package that includes discounts, incentives, and recognition perks
Requirements
  • Engaging, extroverted personality and customer-focused mentality
  • Proficient in-service stations and certified in guest fundamentals
  • Dedication to increasing the guest experience through proactive anticipation of guests' needs
  • Ability to work in a fast-paced environment and remain cool, calm, and collected
About Us

McDonald's Canada is committed to a diverse and inclusive workplace for all employees and prospective employees. We offer a safe and respectful work environment, flexible hours, and access to world-class training and skills development opportunities.