Airport Operations Supervisor

4 weeks ago


Dorval, Quebec, Canada Air Transat Full time

The Ground Operations Supervisor oversees all aspects of passenger services at Air Transat, ensuring compliance with the company's policies and procedures. As an ambassador for the Company, the Supervisor promotes and maintains a safety culture at all times.

  • Ensure that ground operations meet Air Transat's high standards and safety requirements;
  • Communicate guidelines to the airport's business partners;
  • Attend operational meetings and follow up on service level agreements (SLAs) with suppliers;
  • Conduct station inspections to identify corrective actions and ensure their implementation;
  • Provide coaching and mentoring to operational teams;
  • Manage station delays, emergency events, and irregular operations;

Requirements

  • High school diploma or equivalent;
  • Minimum of 7-9 years relevant experience in passenger services with at least 3 years in a leadership role;
  • Familiar with Transport Canada airline regulations, CBSA, and USCBP regulations;
  • Extensive experience with airport operations;
  • Excellent organizational and problem-solving skills, as well as an ability to work effectively under pressure;
  • Fluency in English and French.


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