Customer Service Ambassador

21 hours ago


Dorval, Quebec, Canada McDonald's Full time
About the Role

We are seeking a skilled Customer Service Ambassador to join our team at McDonald's. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and providing top-notch service.

Job Summary: As a Customer Service Ambassador, you will be responsible for creating a welcoming atmosphere for our guests, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Connect with guests throughout the restaurant to provide a personalized experience, including assisting with directions, supporting parents and seniors, and inquiring about the quality of their visit and food
  • Collaborate with the maintenance and dining room crew to maintain a clean, well-maintained, and properly equipped environment that meets our guests' needs
  • Support as a Guest Traffic Guide (GTG) during peak periods to ensure smooth operations
What We Offer:

We offer a comprehensive compensation package that includes a competitive salary and benefits. Our estimated salary range for this role is $45,000 - $60,000 per year, depending on location and experience. In addition to a safe and inclusive work environment, we provide access to world-class training and skills development opportunities, flexible hours/shifts, and a total rewards package that includes discounts, incentives, and recognition perks.

Requirements:
  • Engaging, extroverted personality and customer-focused mentality
  • Proficient in-service stations, and certified in customer fundamentals
  • Dedication to consistently delivering exceptional customer experiences through proactive anticipation of guests' needs
  • Able to demonstrate the ability and empowerment to step in during guest recovery situations
  • Prior hosting or customer-facing experience is an asset


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