E-commerce Sales Consultant

2 months ago

Montreal, Quebec, Canada Brand Momentum Full time

About the Role:

We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. As a key member of our team, you will be pivotal in providing high-quality sales support and customer service to our online shoppers.

Key Responsibilities:

  • Deliver an exceptional shopping experience by assisting shoppers through the ordering process, providing personalized support and ensuring a seamless customer journey.
  • Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet key performance indicators (KPIs).
  • Address any order adjustments and billing corrections promptly and efficiently.
  • Initiate cold calls to build awareness around our transactional website and promote our services to select third-party business partners.
  • Work closely with E-commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning, and market trends.
  • Align communication with overall marketing and business objectives.
  • Check and promptly reply to all product reviews based on the company's policies and standards.
  • Utilize monthly reports to measure performance based on identified KPIs and adjust strategies based on data insights.

Requirements:

  • Associate's degree from an accredited university or college or equivalent work experience.
  • Customer service and sales experience.
  • Track record of sales success and/or exceptional customer support.
  • Computer literate with typing skills and the ability to learn new applications quickly.
  • Entrepreneurial spirit: the desire to exceed sales goals.
  • English and French required.

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