E-commerce Sales Specialist

2 months ago

Montreal, Quebec, Canada Brand Momentum Full time
Role Summary

As an E-commerce Sales Consultant at GE Appliances Canada, you will play a pivotal role in delivering exceptional sales support and customer service to our online shoppers. Your primary responsibility will be to engage consumers on their shopping journey, providing personalized shopping assistance in a format that suits their needs, whether via online chat, email, or phone.

Key Responsibilities
  1. Deliver Exceptional Customer Experience: Assist shoppers through ordering via email, phone, online chat, or text, ensuring a seamless and satisfying experience.
  2. Maximize Sales Conversion: Utilize excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet key performance indicators (KPIs).
  3. Exceed Customer Expectations: Provide the highest level of care and service from inquiry initiation to order delivery and through the ownership experience.
  4. Process Orders Timely and Accurately: Address any order adjustments and billing corrections promptly, ensuring timely and accurate order processing.
  5. Initiate Cold Calls: Build awareness around our transactional website and promote our services to select third-party business partners.
  6. Collaborate with Cross-Functional Teams: Work closely with E-commerce, Marketing, and other teams to understand sales goals, product positioning, and market trends.
  7. Align Communication with Marketing Objectives: Ensure all communication aligns with overall marketing and business objectives.
  8. Monitor and Respond to Product Reviews: Check and promptly reply to all product reviews based on company policies and standards.
  9. Measure Performance and Adjust Strategies: Utilize monthly reports to measure performance based on identified KPIs and adjust strategies accordingly.
Requirements
  1. Education: Associate's degree from an accredited university or college or equivalent work experience.
  2. Customer Service and Sales Experience: Proven track record of sales success and exceptional customer support.
  3. Excellent Communication Skills: Strong written and verbal communication skills, with the ability to learn new applications quickly.
  4. Teamwork and Consumer-Centric Mindset: Proven ability to work well in a team environment, with a consumer-centric mindset and attitude.
  5. Strong Work Ethic and Integrity: Strong work ethic, integrity, self-motivation, and personal responsibility.
  6. Language Requirements: English and French required.

If you are a strategic thinker, results-oriented, and passionate about driving sales for our Direct-To-Consumer business, we invite you to apply for this exciting opportunity. Join GE Appliances Canada and be part of a team dedicated to shaping the future of home appliances.

  • Amazon E-commerce Specialist

    3 weeks ago

    Montreal, Quebec, Canada E Rzeszow Full time

    Unlock Your Potential as an E-commerce SpecialistAre you ready to take your career to the next level as an E-commerce Specialist at E Rzeszow? We're on the hunt for a talented individual who can drive our international e-commerce markets forward.About the RoleAs an E-commerce Specialist, you'll be responsible for optimizing our Shopify store for...

  • Amazon E-commerce Specialist

    4 weeks ago

    Montreal, Quebec, Canada E Rzeszow Full time

    Unlock Your Potential as an E-commerce SpecialistAt Psycho Bunny, we're on a mission to revolutionize the world of menswear. As an E-commerce Specialist, you'll play a crucial role in driving our online presence and ensuring a seamless shopping experience for our customers.Key Responsibilities:Optimize our Shopify store for international markets, leveraging...

  • Amazon E-commerce Specialist

    4 weeks ago

    Montreal, Quebec, Canada E Rzeszow Full time

    Unlock Your Potential as an E-commerce SpecialistAt Psycho Bunny, we're on a mission to revolutionize the world of menswear. As an E-commerce Specialist, you'll play a crucial role in driving our online presence and ensuring a seamless shopping experience for our customers.Key Responsibilities:Optimize our Shopify store for international markets, leveraging...

  • E-Commerce Operations Specialist

    4 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    1 month ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    1 month ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    4 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our Corporate Office in Downtown Montreal. As a key member of...

  • E-Commerce Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    Birks: A Leader in Luxury JewelleryEstablished in 1879, Birks is a renowned luxury jewellery store that prides itself on quality, exclusivity, and unique design. We are seeking a highly skilled E-Commerce Operations Specialist to join our team.About the RoleThe E-Commerce Operations Specialist will be responsible for the daily maintenance and oversight of...

  • E-commerce Sales Consultant

    1 month ago

    Montreal, Quebec, Canada Brand Momentum Full time

    About the RoleWe are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team. As an E-commerce Sales Consultant, you will be pivotal in providing high-quality sales support and customer service to our online shoppers.Key ResponsibilitiesDeliver an exceptional shopping experience when assisting shoppers...

  • E-commerce Sales Consultant

    1 month ago

    Montreal, Quebec, Canada Brand Momentum Full time

    About the RoleWe are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team. As an E-commerce Sales Consultant, you will be pivotal in providing high-quality sales support and customer service to our online shoppers.Key ResponsibilitiesDeliver an exceptional shopping experience when assisting shoppers...

  • E-commerce Sales Specialist

    2 months ago

    Montreal, Quebec, Canada Brand Momentum Full time

    About the RoleBrand Momentum is seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team. As a key member of our team, you will be responsible for providing exceptional sales support and customer service to our online shoppers.Key ResponsibilitiesDeliver Exceptional Customer Experience: Assist shoppers through...

  • E-commerce Sales Specialist

    2 months ago

    Montreal, Quebec, Canada Brand Momentum Full time

    About the RoleBrand Momentum is seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team. As a key member of our team, you will be responsible for providing exceptional sales support and customer service to our online shoppers.Key ResponsibilitiesDeliver Exceptional Customer Experience: Assist shoppers through...

  • E-Commerce Operations Specialist

    3 days ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    At Bijoux Birks, we are seeking a highly motivated E-Commerce Operations Specialist to join our team.Key Responsibilities:Review and process e-commerce orders from Magento.Verify and coordinate with Credit department for suspicious orders.Search for inventory and create transfer orders when necessary.Update product information online and maintain accurate...

  • E-commerce Manager

    1 month ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Key ResponsibilitiesThe E-commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects.Main Tasks:Develop and implement a unified product catalog strategy to enhance customer experienceLead projects such as PIM automation and E-commerce platform migration to improve efficiency and...

  • E-commerce Manager

    1 month ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Key ResponsibilitiesThe E-commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects.Main Tasks:Develop and implement a unified product catalog strategy to enhance customer experienceLead projects such as PIM automation and E-commerce platform migration to improve efficiency and...

  • E-commerce Manager

    1 month ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    Key ResponsibilitiesThe E-commerce Manager will be responsible for driving the digital transformation of the company by managing several important projects.Main Tasks:Develop and implement a unified product catalog strategy to enhance customer experienceLead projects such as PIM automation and E-commerce platform migration to improve efficiency and...

  • E-commerce Sales Consultant

    2 months ago

    Montreal, Quebec, Canada Brand Momentum Full time

    About the Role:We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. As a key member of our team, you will be pivotal in providing high-quality sales support and customer service to our online shoppers.Key Responsibilities:Deliver an exceptional shopping experience by assisting...

  • E-commerce Sales Consultant

    2 months ago

    Montreal, Quebec, Canada Brand Momentum Full time

    About the Role:We are seeking a highly motivated and experienced E-commerce Sales Consultant to join our dynamic marketing team at Brand Momentum. As a key member of our team, you will be pivotal in providing high-quality sales support and customer service to our online shoppers.Key Responsibilities:Deliver an exceptional shopping experience by assisting...

  • E-Commerce Operations Specialist

    3 weeks ago

    Montreal, Quebec, Canada BIJOUX BIRKS Full time

    About BirksBirks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our team. As a key member of our E-Commerce team, you will be...

  • E-commerce Strategy Lead

    2 months ago

    Montreal, Quebec, Canada Browns Shoes Inc Full time

    About Browns Shoes Inc.Browns Shoes Inc. is a leading footwear retailer with a strong presence in North America. Our company is built on a foundation of customer-centricity, with a commitment to providing an exceptional shopping experience that combines luxury and affordability.About the RoleWe are seeking a highly experienced Senior E-commerce Manager to...