Customer Service Specialist
4 weeks ago
Position Overview
As a Customer Service Specialist in the automotive sector, your primary responsibility will be to collaborate with the Castlegar Toyota team to ensure an exceptional vehicle maintenance experience for our clientele.
You will serve as the initial point of contact for customers, possessing a thorough understanding of vehicle service and maintenance options, while delivering a personalized and high-quality experience for every guest.
From welcoming vehicle owners upon arrival to elucidating the repair process, our Customer Service Specialists are dedicated professionals who take pleasure in assisting others. We encourage individuals with backgrounds in customer service, retail, hospitality, or the restaurant industry to apply, even if they are new to the automotive field.
At Castlegar Toyota, our mission is to transform every customer into a lifelong patron. A satisfied team leads to satisfied guests.
Every member of the Castlegar Toyota team plays a vital role in our success. Our primary goal is to consistently provide the award-winning service and value that our community has come to expect from our dealership over the years.
What We Provide
- Comprehensive Health Benefits Program
- A supportive and enjoyable work environment
- Paid Vacation and Sick Leave
- Opportunities for Career Advancement
- Paid Training Programs
- Employee Vehicle Purchase Plans
- Long-term Job Stability
Key Responsibilities
- Ensure that each customer receives prompt, courteous, and effective service.
- Discuss and clarify vehicle servicing needs with our customers.
- Take ownership of the customer experience by executing additional tasks that help the dealership leave a positive impression.
- Provide assistance for all customer inquiries, whether via phone or in person, to ensure they are handled appropriately.
Required Qualifications
- Organized and approachable demeanor
- Strong time management abilities
- Excellent communication skills with customers and team members
- Professional and well-groomed appearance
- Clean driving record
- Capability to thrive in a fast-paced environment
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