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Customer Service Specialist
3 months ago
Position: Customer Service Specialist
Position Type: Fulltime Permanent
Work Schedule: Monday to Friday and 4on/4off rotations available
Opportunity
EmergencyMD is seeking dedicated individuals for the role of Customer Service Specialist. This position plays a crucial role in enhancing the customer experience within our organization. Join a team that is committed to delivering exceptional service and support.
Compensation Plan
- Attractive Compensation: Competitive base salary based on experience.
- Work-Life Balance: Generous vacation time to ensure personal well-being.
- Financial Security: Employer matching for retirement savings plans.
- Comprehensive Benefits: Extensive health coverage including medical, dental, and vision, along with life insurance and wellness programs.
Primary Job Functions
- Welcome customers, schedule appointments, and prepare work orders.
- Generate cost estimates for services.
- Manage and maintain billing documentation.
- Promote services and repairs recommended by technicians.
- Maintain communication with customers regarding their service status.
- Clearly explain services performed and associated costs to customers.
Qualifications
- Exceptional customer service skills, both in-person and via phone.
- Strong verbal and written communication abilities.
- Excellent organizational skills with a keen attention to detail.
- Ability to manage multiple tasks efficiently.
- Proficient in using computer systems for reporting and scheduling.
- Self-motivated and capable of thriving in a fast-paced environment.
- Experience in the automotive or transportation sector is advantageous.
- A minimum of a High School diploma is required.
About Us
EmergencyMD is dedicated to providing outstanding support through a variety of services, including sales, maintenance, parts, and financing. We pride ourselves on our commitment to quality and professionalism, ensuring that our customers receive the best possible service. We are expanding our operations and are looking for individuals who share our values of Speed, Value, and Trust.
We are an equal opportunity employer.
