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    {"h1": "Accounting Software Trainer - Bilingual", "p": "At PBS Systems Inc., we are seeking a highly skilled Bilingual Accounting Software Trainer to join our team. As a Bilingual Accounting Software Trainer, you will be responsible for providing support and training to new and existing customers on our Dealer Management Software (DMS).", "ul": [{"li":...


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    {"h1": "Accounting Software Trainer - Bilingual", "p": "At PBS Systems Inc., we are seeking a highly skilled Bilingual Accounting Software Trainer to join our team. As a Bilingual Accounting Software Trainer, you will be responsible for providing support and training to new and existing customers on our Dealer Management Software (DMS).", "ul": [{"li":...


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Accounting Software Trainer

2 months ago


Milton, Ontario, Canada PBS Systems Inc. Full time
About the Role

We are seeking an experienced Accounting Software Trainer to join our team at PBS Systems Inc. as a DTO Trainer - Accounting and Financial Services. As a key member of our Dealer Management System (DMS) team, you will be responsible for providing support and training to new and existing customers on our software.

Key Responsibilities
  • Software Training and Support: Provide virtual training, online and on the phone, to customers leading up to the implementation of our software. Assist customers onsite in person, when required, with new software install training.
  • Process Knowledge: Develop an understanding of the PBS software and the process for training customers on the software.
  • Data Entry and Key Tasks: Learn and develop an understanding of data entry and other key tasks within the software.
  • Payroll Module: Complete the payroll module and become proficient in its use.
  • Install Resource: Develop the ability to complete software installs without assistance.
  • Task Prioritization: Demonstrate the ability to prioritize tasks without direction from Team Leads.
  • Product Knowledge: Take the initiative to learn new products to increase knowledge and provide excellent support to customers.
  • Customer Support: Provide excellent support to customers in our software, including responding to internal and external training requests in a timely manner.
  • Documentation: Maintain documentation and update as processes change within the department.
  • Education and Cross-Training: Commit to an ongoing system of education and cross-training.
  • Queue Monitoring: Ensure the DTO queue is monitored.
  • Extra Mile: Demonstrate a willingness to go the extra mile to meet customer needs.
Requirements
  • Experience: 1-2 years' previous experience in the automotive industry, dealership environment, or PBS is an asset.
  • Computer Proficiency: Computer proficient with knowledge of Microsoft Office Suite.
  • Time Management and Organization: Effective time management and organizational skills.
  • Multi-Tasking and Prioritization: Strong multi-tasking and prioritization skills.
  • Language: Fluent in English (speaking, reading, writing).
  • Travel: Ability to travel within Canada and the USA up to 2 weeks per month.
  • Education: High School Diploma.
About PBS Systems Inc.

PBS Systems Inc. is a leading provider of Dealer Management System (DMS) software to the North American retail automotive industry. We are committed to providing our customers with exceptional support and training to ensure their success.