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Customer Account Manager
1 month ago
At Standard Aero, we are seeking a highly skilled Customer Account Leader to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met, and delivering exceptional customer service.
Key Responsibilities:- Act as a liaison between operations, engineering, materials, sales, and customers to ensure seamless product transactions.
- Implement solutions to maximize customer experience and financial requirements of the business unit.
- Provide leadership and mentorship to team members, ensuring transaction timelines are met or exceeded.
- Build relationships with external and internal clients, demonstrating accountability and commitment to excellence.
- Manage customer concerns, identifying costs associated with and impacts on resolution of customer concerns on other areas.
- Coordinate OEM warranty and resolve or assist in resolving warranty claims.
- Review and coordinate all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
- Diploma in Business Administration, Marketing, or related discipline with two years or a Baccalaureate Degree in Business Administration, Commerce, or a related discipline.
- Strong planning, organizational, analytical, decision-making, and problem-solving skills.
- Effective communication and interpersonal skills, with the ability to adapt language to the audience.
- Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
- Proven commitment to professional practice, continuous professional improvement, and life-long learning.
As a Customer Account Leader at Standard Aero, you will be working in a fast-paced, dynamic environment with a team of experienced professionals. You will have the opportunity to work on a variety of projects, develop your skills, and contribute to the success of our business.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
