Account Manager

4 weeks ago

Winnipeg, Manitoba, Canada ABF Freight Full time

Job Title: Account Manager

Job Summary:

The Account Manager for ABF Freight Canada is responsible for growing and maintaining profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Key Responsibilities:

  • Develop sales strategies and a comprehensive understanding of customers' business models.
  • Identify customer challenges and develop solutions to create opportunities.
  • Make sales calls and presentations to customers of all sizes.
  • Manage business relationships and entertain customers.
  • Monitor industry competitors, new products, and market conditions to understand customer needs.
  • Conduct calls and face-to-face meetings with customers.
  • Pursue customers using networking, social media, customer referrals, etc.
  • Obtain and develop new accounts using Company techniques and methods.
  • Maintain expertise of ArcBest service offerings.
  • Collaborate with customers, front-line management, and various ArcBest departments.
  • Negotiate service requirements and prices; establish service packages.
  • Create service solutions for customers' unique business problems and initiate pricing.
  • Assist in collection process and cargo claim prevention, as needed.
  • Maintain accurate territory account information in ArcBest database.
  • Complete monthly sales audit reports and expense reports, as company guidelines require.
  • Complete itinerary and call report as required by Company guidelines and IRS regulations.
  • Exhibit excellent customer service.
  • Maintain a positive, customer-focused attitude in a highly intense environment.
  • Interact with all employees and customers in a professional and courteous manner.
  • Work in a team setting to accomplish goals.

Requirements:

  • Bachelor's Degree, preferred or relevant experience will be considered.
  • Transportation industry and related sales experience, preferred.
  • Proficient in Microsoft Office Suite.
  • Knowledge of business solutions, competitors, and decision makers, preferred.
  • Knowledge of ArcBest company policies, services, computer systems, and services capabilities, preferred.

Benefits:

  • Competitive Wages
  • Excellent health, dental, and vision benefits
  • Opportunity to participate in a company-sponsored 401K
  • Vacation eligibility during the first year

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