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Customer Service Representative

2 months ago

Québec, Quebec, Canada EightSix Network Full time

Job Title: Bilingual Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at EightSix Network. As a key member of our customer care team, you will be responsible for providing exceptional customer service, ensuring timely communication, and coordinating order follow-up requirements.

Key Responsibilities:

  • Provide accurate and timely order entry and processing
  • Champion all orders and their processing to ensure prompt resolution and sales order confirmation
  • Take ownership of the customer care order inbox and direct customer requests to appropriate teams
  • Work closely with production and replenishment to get confirmed dates to customers
  • Provide spot commodity pricing to customers as requested
  • Respond promptly to customer enquiries and update customer information in our system
  • Process order shipment documents from third party warehouses and drop shipments as required
  • Ensure compliance with all health and safety regulations, GMP's and HACCP requirements

Requirements:

  • Post-secondary education and/or a Certified Customer Service Professional
  • Minimum 2 years of experience as a customer care/service role in a fast-paced environment
  • Food industry background/industry experience preferred
  • Strong follow-up, problem-solving, and decision-making skills
  • Excellent communication (verbal/written), interpersonal, and multi-tasking skills
  • Excellent computer skills (MS Word, Outlook, Excel), and proficient with ERP and WMS systems

Language: English