Technical Support Specialist

4 weeks ago

Calgary, Alberta, Canada WHANUX MARKET RESEARCH PVT. LTD. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at WHANUX MARKET RESEARCH PVT. LTD.

Job Summary:

The Technical Support Specialist will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and network issues. The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong understanding of computer systems and software.

Key Responsibilities:
  • Respond to user inquiries and provide technical assistance via phone, email, or in-person.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Troubleshoot and resolve technical problems.
Requirements:
  • 1 year to less than 2 years of experience in a technical support role.
  • Permanent employment.
  • English language proficiency.
  • 35 hours per week.

We offer a dynamic and supportive work environment, opportunities for professional growth, and a competitive salary package.

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