Customer Experience Ambassador

4 weeks ago


Ottawa, Ontario, Canada Indigo Books & Music Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, promoting our products, and contributing to a positive and inclusive store environment.

Key Responsibilities
  • Support the daily operations of the store, ensuring a seamless customer experience
  • Conduct inventory cycle counts, replenish stock, and manage product returns to maintain a well-stocked and visually appealing store
  • Use merchandising standards to create an engaging and stimulating store environment
  • Develop strong relationships with customers, understanding their needs and preferences to provide personalized recommendations
  • Stay up-to-date on new products, promotions, and programs to effectively communicate with customers and drive sales
  • Contribute to a culture of inclusivity and respect, ensuring all customers feel welcome and valued
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Previous experience in specialty retail or a retail environment is an asset
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) is required for all positions in Québec; other languages are an asset
What We Offer

At Indigo, we are committed to fostering a diverse and inclusive work environment that values and respects all employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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