Customer Experience Ambassador

3 weeks ago

Ottawa, Ontario, Canada Indigo Books & Music Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.

Key Responsibilities

  • Support the daily operations of the store, including inventory management, visual merchandising, and customer service.
  • Conduct inventory cycle counts, replenish stock, manage product returns, and receive and process incoming store merchandise.
  • Use merchandising standards to create a visually appealing and stimulating store environment.
  • Create a warm and welcoming atmosphere in our stores.
  • Add value to our customers' lives by leveraging our products to tell stories and connect with them on a personal level.
  • Engage and connect with customers on the sales floor, curating specific product collections for each customer interaction.
  • Role model Indigo's High Performance Characteristics and contribute to a culture of accountability and continuous improvement.
  • Seek information regarding new products, promotions, and programs to stay up-to-date on the latest offerings.
  • Contribute to an environment where everyone knows their health and safety is a top priority and actively participates in ensuring the health and safety of each other and our customers.
  • Take ownership of responding to customer feedback in a timely manner and holding self and others accountable for delivering exceptional results.
  • Own self-development and provide continuous feedback to colleagues and the Leadership Team.
  • Share ideas with the Leadership Team on how to improve the employee and customer experience.

Qualifications

  • Experience in specialty retail or a retail environment is preferred but not required.
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Ability to be mobile on the sales floor for extended periods of time.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings (if required for the role).
  • Bilingualism (French/English) is required for all positions in Québec; other languages are an asset.

About Indigo

At Indigo, we are committed to our communities, our customers, and each other. We believe that fostering diversity and inclusion brings out the full potential of our team members and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, highly valuing diverse backgrounds, experiences, and perspectives. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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