Slot Service Representative

2 months ago

Halifax, Nova Scotia, Canada CB Canada Full time
Job Summary

We are seeking a highly motivated and customer-focused Slot Service Representative to join our team at Casino Nova Scotia. As a key member of our gaming floor team, you will be responsible for providing exceptional guest services, ensuring a safe and welcoming environment, and contributing to the overall success of our casino.

Key Responsibilities
  • Provide exceptional guest services, including greeting and interacting with guests, providing change for playing slot machines, and completing jackpot pay-outs.
  • Maintain the security of assets on the gaming floor and ensure compliance with all policies and procedures.
  • Stay up-to-date with current and upcoming promotions and launches, and be knowledgeable about all aspects of the Players Club Program.
  • Encourage new Players Club sign-ups and communicate the value of the program to guests.
  • Go the extra mile for our guests with friendly service and thoughtful gestures that create lasting connections.
  • Execute promotions on the gaming floor and ensure a seamless experience for our guests.
Requirements
  • Minimum Grade 12 or equivalent is required.
  • Certification as a Slot Service Representative with the AGD is required upon hiring.
  • Satisfactory attendance is required.
  • Proven ability to handle cash accurately and demonstrate effective interpersonal and communications skills.
  • Proven strong customer service skills for the delivery of outstanding guest service.
  • Proven ability to work well in a team environment.
Work Environment

Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours.

About Us

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

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