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Program Support Specialist

2 months ago


Newmarket, Ontario, Canada Southlake Regional Health Centre Full time
Job Summary

We are seeking a highly organized and detail-oriented Program Support Specialist to join our team at Southlake Regional Health Centre. As a key member of our healthcare team, you will provide administrative support to our healthcare providers and patients, ensuring a seamless and efficient experience.

Key Responsibilities
  • Coordinate patient appointments and perform clerical duties under the direction of nursing staff and physicians.
  • Act as a receptionist and communicate with patients on the phone and in person.
  • Provide administrative support to healthcare providers, including word processing and data entry.
  • Maintain accurate and up-to-date records and files.
  • Develop and implement effective administrative systems and processes to improve efficiency and productivity.
Requirements
  • Minimum one (1) year of clerical duties in an acute care healthcare environment required.
  • Proven ability to attend work regularly.
  • Demonstrated current knowledge and skill in the use of medical electronic health record systems.
  • Current experience in computerized provider/physician order entry (CPOE) an asset.
  • Proficiency with Microsoft Office preferred.
  • Demonstrates analytical skills in relation to knowledge of hospital operations.
  • Effective organizational and prioritizing skills.
  • Demonstrated interpersonal and conflict resolution skills.
  • Demonstrated excellence in communication, both written and verbal.
  • Demonstrated problem assessment skills.
  • Demonstrated commitment to customer service and teamwork.
  • Demonstrated individual leadership skills.
  • Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting healthcare environment.
  • Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion.
  • Models behaviour that is aligned with the values of Southlake Regional Health Centre.
Qualifications
  • Minimum Grade 12.
  • Medical Terminology Certificate required.
  • Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred.