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Guest Service Supervisor

2 months ago

Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time
About the Role

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn, Ottawa East. As a key member of our hotel operations team, you will be responsible for ensuring exceptional customer experiences and driving business growth.

Key Responsibilities
  • Leadership and Supervision
    • Lead and motivate a team of guest service agents to deliver outstanding customer service
    • Develop and implement effective training programs to enhance team performance
  • Customer Service
    • Provide exceptional service to guests, responding to their needs and resolving any issues promptly
    • Ensure that all guest interactions are friendly, professional, and respectful
  • Operations and Administration
    • Manage the day-to-day operations of the guest service team, including scheduling and workload allocation
    • Monitor and report on team performance, identifying areas for improvement and implementing corrective actions
  • Quality and Productivity
    • Ensure that all guest service processes and procedures are followed, maintaining high standards of quality and productivity
    • Identify opportunities to improve efficiency and reduce costs, implementing changes as needed
Requirements
  • Education and Experience
    • 2 years of experience in a guest service or hospitality leadership role
    • Degree in Hospitality, Business Administration, or related field
  • Skills and Abilities
    • Excellent leadership and communication skills
    • Ability to work in a fast-paced environment and prioritize tasks effectively
    • Strong problem-solving and analytical skills
    • Proficiency in Microsoft Office and hotel management systems
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Dynamic and Supportive Work Environment