Loss Prevention Specialist

1 week ago

Edmonton, Alberta, Canada London Drugs Full time
Job Summary

We are seeking a highly skilled Loss Prevention Specialist to join our team at London Drugs. As a key member of our Loss Prevention Operations, you will be responsible for monitoring company locations via remote systems and responding to incidents in a professional and efficient manner.

Key Responsibilities
  • Protect company assets and reduce losses through proactive monitoring and incident response.
  • Remote monitoring of designated company locations to identify potential security threats.
  • Provide dispatch information to emergency responders as necessary.
  • Support internal customers through effective communication and incident management.
  • Prepare incident reports and evidence packages to meet company and legal standards.
  • Conduct daily compliance audits to ensure adherence to security protocols.
  • Conduct telephone interviews to gather information and resolve incidents.
Requirements
  • Possess a current provincial security worker license with a security guard designation.
  • First Aid & W.H.I.M.I.S. training.
  • Basic working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.).
  • Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
  • Working knowledge of retail loss prevention and security practices.
  • Education in the areas of criminology, emergency management, justice, or security management is an asset.
Skills and Abilities
  • Ability to adhere to business phone etiquette while ensuring a positive customer experience.
  • Ability to maintain a professional and effective demeanor in critical incidents.
  • Ability to work independently in a varied and demanding environment while maintaining objectivity.
  • Strong time management, organizational, and prioritization skills.
  • Ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations.
  • Ability to interview, gain relevant information in a non-confrontational manner.
What We Offer
  • Comprehensive medical, dental, prescription drug, and vision coverage for you and your family.
  • Company matched RRSPs.
  • Employee Discount Program.
  • Postsecondary Entrance Scholarships for you or your children.
  • Community Involvement.

This is a Full-Time position. Candidates must be available to work a flexible schedule, Monday through Sunday, 40 hours per week. The Response Centre is a 24/7, 365 days per year operation, and employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings, and overnights.

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