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Loss Prevention Specialist

2 months ago

Edmonton, Alberta, Canada London Drugs Full time
Job Description

Job Title: Response Centre Specialist

Job Summary: We are seeking a highly skilled and experienced Response Centre Specialist to join our Loss Prevention Operations team at London Drugs. As a key member of our team, you will be responsible for monitoring company locations via remote systems, responding to incidents, and ensuring that documentation is complete and meets established protocols.

Key Responsibilities:

  • Protect all company assets and reduce losses through proactive monitoring and incident response.
  • Remote monitoring of designated company locations, providing dispatch information to emergency responders as needed.
  • Provide support to internal customers, preparing incident reports and evidence packages to meet both company and legal standards.
  • Conduct daily assigned compliance audits and telephone interviews.

Qualifications:

  • Possess a current provincial security worker license with a security guard or security monitor designation.
  • First Aid & W.H.I.M.I.S. training.
  • Basic working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.).
  • Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
  • Working knowledge of retail loss prevention and security practices.
  • Education in the areas of criminology, emergency management, justice, or security management is an asset.

Skills and Abilities:

  • Ability to adhere to business phone etiquette while ensuring a positive customer experience.
  • Ability to maintain professional and effective demeanor in critical incidents, providing instruction, remaining calm, and responding with good judgment and clarity.
  • Ability to work independently in a varied and demanding environment while maintaining objectivity.
  • Strong time management, organizational, and prioritization skills.
  • Ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations.
  • Ability to interview, gain relevant information in a non-confrontational manner.

What We Offer:

  • Comprehensive medical, dental, prescription drug, and vision coverage for you and your family.
  • Company matched RRSPs.
  • Employee Discount Program.
  • Postsecondary Entrance Scholarships for you or your children.
  • Community Involvement.

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