IT Support Specialist

7 days ago

Mississauga, Ontario, Canada Mattamy Homes Corporation Full time
Job Title: Junior IT Specialist Division Service

At Mattamy Homes Corporation, we're committed to providing exceptional IT services to our Toronto Homebuilding business. As a Junior IT Specialist Division Service, you'll play a vital role in supporting and ensuring the delivery of IT services to our team.

Key Responsibilities:
  • Collaborate with IT Service Delivery Leads for incident management and problem resolution.
  • Proactively build relationships and awareness of remote office activities with key stakeholders.
  • Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, and Android support.
  • Troubleshoot meeting-related issues with Logitech devices and Microsoft Teams.
  • Triage issues and service requests via phone, e-mail, or service desk ticketing system.
  • Manage ordering & deployment of hardware and software required for users.
  • Ensure user hardware central database is managed and up to date.
  • Deployment and troubleshooting of Konica Minolta printers and manage toner inventory.
Requirements:
  • Strong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).
  • Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.
  • Understanding of Wide Area Network and LAN technologies.
  • Customer and Vendor relationship management skills.
  • Strong ability to achieve high performance goals and meet deadlines in a fast-paced environment.
  • Experience with systems such as Fresh Service, Solarwinds, Office 365, Active Directory, Apple, Windows and Android Devices, Dell Hardware, JD Edwards, and LogMeIn.

We're committed to providing accommodation for people with disabilities. Qualified applicants will be contacted directly by the Talent Acquisition team.

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