Customer Service Representative
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Connect Hearing Canada.
Key Responsibilities:
- Provide exceptional customer service in person, over the phone, and via email
- Schedule appointments and organize files for our Hearing Care Professionals
- Manage and maintain client accounts while building strong relationships
- Work with insurance companies to ensure successful third-party billing operations
- Assist with cleanings and minor in-clinic device repairs
What We Offer:
- A competitive starting wage of $20/hour based on full-time employment
- An extended health benefits package from day one
- Three weeks of vacation time, increasing with tenure
- Six days of personal time in the first year
- Additional days off, including your birthday
- Monday-to-Friday business hours
- Eligibility for a quarterly bonus
- Growth and development opportunities, including education sponsorship
Requirements:
- Strong communication and customer service skills
- Experience or willingness to work on and reconcile accounts receivable
- Alignment with our value of helping others
- A "Can-Do" attitude, a love of learning, and a passion for growing knowledge
About Us:
Connect Hearing Canada is the largest and leading hearing care provider in Canada, part of the Sonova family of brands. We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.
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