Customer Service Representative

4 weeks ago


Campbell River, British Columbia, Canada Sonova Full time

Are you passionate about delivering exceptional customer service in a fast-paced retail clinic environment?

We're seeking a skilled Customer Service Representative to join our team at Connect Hearing Canada, a leading hearing care provider with a network of clinics across Canada.

As a Customer Service Representative, you will be responsible for providing outstanding customer service in person, over the phone, and by email, scheduling appointments, and managing client accounts.

You will work closely with our Hearing Care Professionals to ensure seamless operations and provide a positive experience for our clients.

Key responsibilities include:

  • Providing exceptional customer service in person, over the phone, and by email
  • Scheduling appointments and organizing files for the clinic's Hearing Care Professionals
  • Managing and maintaining client accounts while building relationships
  • Working with insurance companies to ensure successful third-party billing operations
  • Assisting with cleanings and minor in-clinic device repairs

We offer a competitive remuneration package, professional development opportunities, and a safe and healthy work environment.

Apply today to join our team and make a difference in the lives of our clients



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