Customer Service Representative

1 week ago

Campbell River, British Columbia, Canada Sonova Full time

Transform Lives with Us

We're seeking a talented Customer Service Representative to join our team at Connect Hearing Canada, a leading hearing care provider. As a key member of our team, you'll play a vital role in delivering exceptional customer service, scheduling appointments, and managing client accounts.

About the Role

As a Customer Service Representative, you'll be responsible for:

  • Providing top-notch customer service in person, over the phone, and via email
  • Scheduling appointments and organizing files for our Hearing Care Professionals
  • Managing and maintaining client accounts while building strong relationships
  • Working with insurance companies to ensure seamless third-party billing operations
  • Assisting with cleanings and minor in-clinic device repairs (training provided)

What We Offer

We're proud to offer a competitive remuneration package, including:

  • A starting wage of $20/hour based on full-time employment
  • An extended health benefits package from day one
  • Three weeks of vacation time, increasing with tenure
  • Six days of personal time in your first year
  • Additional days off, including your birthday
  • Monday-to-Friday business hours
  • Eligibility for quarterly bonuses
  • Growth and development opportunities, including education sponsorship

Join Our Team

If you're passionate about delivering exceptional customer service, working in a fast-paced retail clinic environment, and making a difference in people's lives, we'd love to hear from you. Apply today and take the first step towards a rewarding career with Connect Hearing Canada and the Sonova family of brands.

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