Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO. As a key member of our branch, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.
Key Responsibilities- Provide personalized service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Identify customer needs and initiate referrals to BMO colleagues to ensure seamless service delivery.
- Support customers with banking services, including handling transactions and providing guidance on digital and self-serve options.
- Conduct needs-based conversations with customers to identify potential opportunities and address everyday banking plans and credit card needs.
- Contribute to meeting branch business results and delivering a positive customer experience.
- Perform routine tasks, such as service requests, transactions, and queries, within relevant service level agreements.
- Act as a key member of a collaborative and versatile branch and market team.
- Proactively seek opportunities to improve the overall branch customer experience.
- No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
- High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
BMO offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are committed to creating a diverse and inclusive workplace where our employees can thrive and make a meaningful impact.
Join our team and be part of an organization that values customer service, innovation, and community involvement.
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