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Technical Support Specialist

2 months ago

Sherbrooke, Quebec, Canada PeopleToGo Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting hardware and software issues, and performing maintenance tasks to ensure optimal system performance.

Key Responsibilities
  • Hardware Break-Fix Services: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • IMAC Services: Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Software Installation and Support: Handle software installation/support/upgrades
  • Deskside Support Services: Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Help Desk Support: Provide 2nd level Help Desk support
  • LAN and Internetworking: Perform basic LAN and internetworking related activities
  • Bench Repairs and Maintenance: Handle bench repairs (depot service) & remedial maintenance
  • Call Management: Respond/update/close calls from National Dispatch/Call Management Center
  • Customer Communication: Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Requirements
  • Experience: Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Experience: Have 3 – 5 years of deskside support experience
  • Experience: Have 3 – 5 years of break-fix experience
  • Skills: Have strong internetworking and troubleshooting skills
  • Certifications: Have A+ certification & at least one certification from either Cisco or Microsoft
  • Vendor Certifications: May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Personal Qualities: Must be a self-starter and have the ability to manage multiple tasks
  • Leadership: Can act in a Team Lead capacity
  • Communication: Exceptional customer service skills
  • Teamwork: Ability to work independently or as part of a team
  • Supervision: Ability to complete tasks effectively with minimal supervision
  • Availability: Must be available to work flexible work schedules
  • Education: Must have a minimum of a Diploma from a recognized IT program