Technical Product Support Specialist

2 months ago

Sherbrooke, Quebec, Canada BRP Full time
About the Role

BRP is seeking a highly skilled Technical Product Advisor to join our Global Product Support Team for our Sea Doo brand. As a key member of our team, you will be responsible for providing comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.

Key Responsibilities
  • Provide Technical Support: Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
  • Collaborate with Cross-Functional Teams: Work closely with other departments, such as warranty and customer care, to streamline processes and enhance customer satisfaction.
  • Advise Dealers: Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
  • Coach and Develop Partners: Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
  • Identify and Escalate Issues: Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation.
Requirements
  • Technical Expertise: Passionate about after-sales and support, with a relentless commitment to solving problems and enhancing service experiences.
  • Problem-Solving Skills: Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
  • Product Knowledge: Skilled in connecting product knowledge with dealer support and customer satisfaction.
  • Troubleshooting and Diagnostics: Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
  • Communication Skills: Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
  • Language Skills: Fluency in English required; proficiency in French or other languages is advantageous.
About BRP

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Our company is rooted in a spirit of ingenuity and intense customer focus. We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

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