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Global IT Technical Leader

2 months ago

Longueuil, Quebec, Canada Héroux-Devtek Full time
{"h2": "About the Role", "p": "As a seasoned IT professional, you will lead a team of technical support specialists in providing exceptional customer service and support to our global customers. Your expertise in process improvement and vendor management will be instrumental in driving efficiency and effectiveness in our technical support operations. If you are a results-oriented leader with a passion for learning and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Manage and lead a team of technical support specialists
* Ensure timely and effective resolution of customer issues and inquiries
* Develop and optimize processes and workflows to improve efficiency and effectiveness of technical support operations
* Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement
* Collaborate with other IT and Business teams to address customer needs and improve products/services

Requirements:

* Good communication skills in both English and French, verbally and in writing
* Ability to manage multiple tight deadlines and manage internal customer expectations
* Results-oriented with strong problem-solving capabilities
* Ability to manage, organize, and complete workload autonomously
* Flexible and able to adapt to a constantly changing environment
* Confident yet willing to ask questions and consult others to effectively perform work

What We Offer:

* Competitive salaries linked to performance and hybrid working hours
* Comprehensive group insurance plan and a very competitive pension plan
* Support for the payment of contributions to the professional order or relevant certifications & Trainings
* Funding for additional technical, linguistic, and behavioral training relevant to the role and development
* Free access to a virtual doctor and the employee assistance program
* Social activities for all employees and unlimited hot drinks
* Generous referral bonuses and advantageous recognition programs
* A motivating work environment and a human management style where you can make a difference

If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Héroux-Devtek is an equal opportunity employer.
"}