Retail Store Manager

6 days ago

Cochrane District, Canada Shell Gas Station Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Shell Gas Station. As a Retail Store Manager, you will be responsible for overseeing the daily operations of our store, ensuring that our customers receive exceptional service and that our store meets the highest standards of quality and efficiency.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of sales floor staff, providing guidance and support to ensure that they are meeting their performance goals.
    • Develop and implement strategies to improve sales performance, customer satisfaction, and employee engagement.
  • Store Operations
    • Oversee the day-to-day operations of the store, including inventory management, merchandising, and visual displays.
    • Ensure that the store is clean, safe, and well-maintained, and that all equipment and facilities are in good working order.
  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving any issues that may arise.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales performance, customer satisfaction, and employee engagement.
    • Analyze data and trends to identify areas for improvement and develop strategies to address them.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a retail management role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Attention to detail and organizational skills
    • Client focus, flexibility, and team player
Work Environment

The Retail Store Manager will work in a fast-paced environment, with a combination of sitting, standing, and walking. The ideal candidate will be able to work independently and as part of a team, and will be able to adapt to changing priorities and deadlines.

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