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Retail Store Manager

2 months ago

Cochrane District, Canada Shell Gas Station Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Shell Gas Station. As a Retail Store Manager, you will be responsible for overseeing the daily operations of our retail store, ensuring that our customers receive exceptional service and that our store is running efficiently.

Key Responsibilities
  • Leadership and Management
    • Supervise and coordinate the activities of sales floor staff, ensuring that they are meeting sales targets and providing excellent customer service.
    • Recruit, train, and develop sales floor staff to ensure that they have the skills and knowledge needed to succeed in their roles.
  • Store Operations
    • Oversee the daily operations of the retail store, including managing inventory, processing transactions, and maintaining a clean and safe store environment.
    • Develop and implement strategies to increase sales and improve customer satisfaction.
  • Customer Service
    • Ensure that customers receive exceptional service, responding to their needs and resolving any issues that may arise.
    • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Reporting and Analysis
    • Prepare and submit regular reports on sales, customer satisfaction, and other key performance indicators.
    • Analyze data to identify trends and areas for improvement, making recommendations to management on how to improve store operations.
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a retail management role
  • Skills
    • Excellent leadership and management skills
    • Strong communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Attention to detail and organizational skills
    • Client focus, flexibility, and a team player attitude
Work Environment

The Retail Store Manager will work in a fast-paced retail environment, with a combination of sitting, standing, and walking. The ideal candidate will be able to work in a team environment and be flexible with their schedule.

Personal Suitability
  • Client focus
  • Flexibility
  • Organized
  • Team player