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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at E.B. Horsman & Son. As a key member of our sales team, you will be responsible for providing exceptional customer service, interpreting customer needs, and recommending products and solutions.
Key Accountabilities- Provide excellent customer service by being supportive and working collaboratively in a team environment.
- Interpret customer needs and provide accurate product quotations and sales.
- Generate, modify, and check sales orders and correctly fill out applicable documentation.
- Communicate effectively with customers and staff through strong verbal and written communication skills.
- Be organized and able to adjust to high-volume customer requests.
- Be comfortable using technology, including the phone, computer, and POS system.
- Electrical distribution or counter sales experience is an asset.
- Ability to use upper body full range of motion for wire cutting and hauling.
- Previous electrical industry experience is an asset.
- Basic mathematical skills with the ability to calculate simple equations mentally.
- Beginner computer skills with proficiency in MS Office and the ability to learn new software.
- Wide range of expertise in the products and services provided by E.B. Horsman & Son.
We are committed to creating a respectful, inclusive, and barrier-free workplace that allows all of our people to reach their full potential. Our core values are: Teamwork & Collaboration, Integrity, Commitment, Reliability, Initiative, and Continuous Improvement.
Take Your Next Step with EBHIf you believe your skillset matches the above description and are an enthusiastic, innovative, passionate, and energetic individual, we would like to hear from you. Please visit our website to apply for this posting or click "Apply" on this posting.
