Gaming Attendant

2 weeks ago

Dawson Creek, Canada CB Canada Full time
Job Summary

We are seeking a highly motivated and customer-focused Gaming Attendant to join our team at Chances Dawson Creek. As a key member of our gaming floor team, you will be responsible for providing exceptional customer service, ensuring a safe and welcoming environment for all guests, and contributing to the overall success of our gaming operations.

Key Responsibilities
  • Welcome and serve customers in a professional and positive manner, ensuring their needs are met and exceeded.
  • Assist with floor sales, call backs, and special promotions, while maintaining a clean and organized gaming floor.
  • Verify and process jackpots, short pays, and other transactions, while maintaining accurate records and adhering to company policies.
  • Conduct prescribed maintenance on slot machines, ensuring they are in good working order and meet regulatory requirements.
  • Distribute and monitor Reserved signs, ensuring guests are aware of available gaming options.
  • Document and reconcile transactions, ensuring accuracy and compliance with company policies.
  • Monitor and report any irregular or suspicious activities, ensuring the safety and security of our guests and employees.
  • Assume responsibility for cash and floats, ensuring accurate handling and reconciliation.
  • Be visible on the gaming floor at all times, providing exceptional customer service and ensuring a positive guest experience.
  • Complete deposits, daily paperwork, and reports, ensuring accuracy and compliance with company policies.
  • Communicate effectively with all operational departments, ensuring seamless collaboration and excellent guest service.
Requirements
  • High School Diploma; post-secondary education an asset.
  • Minimum 1 year of customer service experience.
  • Serving It Right certification.
  • Ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB).
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
About Us

Great Canadian Entertainment is a leading gaming and entertainment company in Canada, with 25 properties across the country. We are committed to providing exceptional experiences for our guests, rewarding opportunities for our team, and superior value for our shareholders.

We are an inclusive and collaborative workplace that values diversity, creativity, and innovation. We provide our team members with the tools and technology needed to succeed, and offer opportunities for growth and development.

Join our team and be part of a dynamic and exciting industry that offers a unique blend of entertainment, hospitality, and customer service.

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